Terms and Conditions
DO NOT PUT ANY OF OUR GLASSWARE IN SONIC CLEANERS. THEY CAN RUPTURE THE VACUUM JACKETED PORTIONS AND WILL VOID ALL WARRANTIES. SONIC CLEANERS ARE FOR SMALLER BEAKERS, TEST TUBES, FLASKS, ANYTHING WITH 2 OR MORE WELDS CAN FRACTURE. THE SONIC POWER CREATES MULTITUDE OF RESONANCE AND WILL DAMAGE OR RUIN YOUR GLASSWARE
Purchase/Return policy. Limited liability policy
Summit Research sells high quality glassware, previously tested and inspected at the factory, prior to initial shipping. Once we acquire your hardware we also secondary inspect and ship in load boxes, safely packaged, where only damage that can occur will happen during shipping itself if a box gets crushed. If glassware arrived defective or damaged. THE DAMAGED DELIVERY MUST BE NOTED BY THE CARRIER UPON DELIVERY, WITHOUT NOTING DAMAGE BY CARRIER IS IT CONSIDERED ACCEPTING A PERFECT PACKAGE. The buyer MUST document every bend or break in the box; as the shipper we are obligated to send all damaged glassware and images and documentation to the forwarder. The end user MUST ship this back to us how it arrived immediately on the customers dime. We will handle an immediate shipment at no cost to full-fill the order with pristine glassware or hardware. If stainless arrives damaged the exact same policy is to be followed. Our glassware carries a warranty that protects it from actual damages during usage that is not related to user error. We have bench-marked both our glassware and stainless hardware for failure and we have documented when and where these types of failures can occur. When using our glassware the end user is responsible for properly cleaning all the joints and ensuring they are clean and dry and free from product. The assistance of lubricant is encouraged so the joints do mar. If damages occur without the use of lubricant because the items have welded tight from expansion Summit Research is absolutely not responsible. Nor are we responsible if the glassware was bumped, damaged, dropped, or shocked during use with improper temperatures during use or cleaning. The procedure protocol we suggest is to assemble everything cleaned with zero residue with lubricant. The glassware must be handled with Kevlar gloves and simply disconnected and removed while slightly cooler than temperature it is to be used at. At no time should our glassware COOL off to the touch and be removed. This will void EVERY and ALL warranty and support and is considered misuse. Utilizing temperatures over 200c will create sections of use where the joints will nearly weld themselves closed when cooled down – and also can oblong the seal when brutally pulled apart. If the glassware implodes or damages itself under use, and abuse is not evident, the end user must document the entire process start to finish – photograph the entire failure immediately when it occurs. Send the documented data to us to verify your current temperatures were safe as well as vacuum. Basically end user must document and note in a ledger your entire operating procedure as you work day after day including your noted protocol during failure for any automatic replacement of failed products. We stand behind the product but we must ensure it was being used properly. Summit Research is not responsible for hardware you use in conjunction with our hardware. If end user hardware is damaged from a Summit Research product we are not liable for time lost, hardware damaged, or financial losses while using our products. Summit Research is solely dedicated and responsible for manufacturing, distribution and end user support of our products. We do not control shipping issues or user misuse complications. We will support and replace anything that came to you dysfunctional and unusable. We will not listen to sob stories or excuses when obvious misuse has taken place. However we will try our best to help you get new stuff if you had a one time misuse issue on the basis that you learned your lesson. This is upon the discretion of the manager in charge . We only accept returns on brand new unused items that were improperly ordered. Absolutely no returns because the end user misused a item and is emotionally upset due to lack of usage knowledge. Please educate yourself before committing to our purchase policy. We do not take any glassware or stainless back unless it arrived part of a mis-order. We do not accept buyers remorse as a excuse for returning a item. Any item returned must show up in original packaging unused and verified – attached to your order before a return of funds is completed. We commit our warranty to our products to arrive in excellent condition, free from defects, and in working order. Anything outside that criteria that may have slipped past QC must be documented and sent to us immediately for a replacement – either items on hand or back order. Customers of Summit Research, end user and purchaser agrees to not DISPUTE any merchant charges, visa, mastercard, paypal etc when doing business with Summit Research. If a item comes defective and you return it, we will refund your purchase. Summit Research will do everything in its power to make a order right or personally refund the transaction ONLY if it comes damaged or unusable for the purchaser or end user. Our purchase policy is a agreement that Summit Research will handle the support of the item – and the customer cannot dispute the charges under any circumstances UNLESS the item was never received beyond a regular shipping speed, or time it takes for back-order stuff to be manufactured or shipped. This is not conditional to any customer. We take pride in our work and refuse to be abused as a business by scammers. Period.
Back-order policy carries absolutely no returns for the reasons being; a)some back order product are MADE TO ORDER and we reserve the right to determine which one this can be at the time of purchase. b)no refunds will be considered or authorized until your back ordered item arrives to you, and can only be applied if it is damaged in shipping and the shipping carrier must note it upon delivery for this to be valid. THE DAMAGED DELIVERY MUST BE NOTED BY THE CARRIER UPON DELIVERY, WITHOUT NOTING DAMAGE BY CARRIER IS IT CONSIDERED ACCEPTING A PERFECT PACKAGE. WHILE ORDERING ANYTHING ON WEBSITE YOU ARE WILL FULLY ACKNOWLEDGING THERE IS NO REFUNDS OR CANCELLATIONS ONCE WE PROCESS AND SUBMIT MANUFACTURING ORDER AND THE PURCHASER CANNOT DISPUTE THE CREDIT CARD ORDER. Disputes are valid for only items that never showed up beyond the time it was manufactured and shipped.